IT Technician

We’re working with a well-established and recognised brand to recruit an IT Support Technician to join their collaborative IT team, providing remote and hands-on technical support. This is a Norwich-based role with occasional travel to other local offices as required. This is a fantastic opportunity for someone with IT support experience who enjoys problem-solving, working with people, and who is looking to grow and develop their career in a supportive internal IT function. The Role As IT Support Technician, you’ll be the first point of contact for users across multiple offices, providing technical support, resolving IT issues, and helping to ensure the smooth running of systems and equipment. Responsibilities Provide 1st and 2nd line IT support across hardware, software, and networks Troubleshoot and resolve technical issues in a Windows desktop environment Install, configure, and maintain IT equipment Perform routine maintenance, updates, and system administration tasks Support wider IT projects and assist with new equipment rollouts Maintain accurate records of support requests and resolutions Ensure compliance with IT policies and procedures Desired experience Ideally some previous experience in an IT support or helpdesk role Knowledge of Windows desktop troubleshooting Understanding of networking (LAN) fundamentals Hands-on experience with hardware, printers, and multifunction devices CompTIA A+ or Network+ certification Personal qualities Strong communication skills with a customer-focused approach Confident, approachable, and a team player Organised and able to manage your own workload effectively Enthusiastic with a keen eye for detail This business offers hybrid working, in a collaborative and supportive environment. There will be opportunities to learn and grow, developing your career through in house and formal training. For more information, please contact Ruben at Synergy.  

Are you an experienced Infrastructure Engineer with a strong background in on-premise technologies and cloud solutions? We are recruiting for a forward-thinking organisation looking to strengthen its infrastructure while strategically expanding into cloud environments. This is a hybrid role, 2 days per week on site in Central London. The Role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining robust on-premise infrastructure, with a roadmap to selective cloud adoption. You will be responsible for server builds, automation, containerisation, monitoring, and CI/CD pipelines, ensuring seamless operations and scalability. Key Responsibilities: On-Premise Infrastructure – Install, configure, and maintain production/UAT servers (Windows/Linux). Cloud Expansion – Support cloud provisioning (Azure) while ensuring seamless integration with existing on-prem infrastructure. Automation & CI/CD – Enhance deployment and release processes with CI/CD pipelines (Git, GitLab, GitLab Runner). Containerisation – Manage Docker environments and orchestration (Docker Swarm/Kubernetes). Monitoring & Incident Management – Implement proactive monitoring solutions for critical infrastructure (Node, MongoDB, RabbitMQ, SQL Server). Change & Problem Management – Follow change control procedures, troubleshoot infrastructure issues, and document solutions. Skills & Experience Required: Must-have: Proven experience in Infrastructure Engineering, System Administration, or DevOps. Hands-on experience with server installation, maintenance, and monitoring. Strong expertise in Windows/Linux systems and networking concepts. Knowledge of Git, Node.js, and GitLab Runner. Experience with containerisation (Docker, Docker Swarm/Kubernetes). Nice-to-have: Exposure to Azure provisioning and hybrid cloud environments. Infrastructure-as-Code tools (Terraform / Bicep). Experience with RabbitMQ, MongoDB, Elastic Search, SQL Server. Why Join? This is a unique opportunity to work on a highly stable on-premise infrastructure while shaping the future of cloud adoption within the business. You’ll have the chance to work with modern automation, DevOps, and infrastructure technologies while ensuring reliability and scalability. For more information and a job description please apply or contact Ruben at Synergy.

We're seeking a talented Software Design Engineer to join our client's industry leading team in Norwich. As a key member of our engineering team, you'll contribute to the development of cutting-edge manufacturing solutions. Key Responsibilities: Design and develop innovative software solutions for automation systems. Program PLCs, HMIs, and other automation devices. Troubleshoot and resolve technical issues. Collaborate with cross-functional teams to deliver projects on time and within budget. Stay up to date with the latest technologies and industry trends. Requirements: Degree in Electrical Engineering, Computer Science, or a related field. Strong programming skills in PLC languages (e.g., Rockwell Automation, Mitsubishi, Siemens, B&R, Codesys). Knowledge of electrical, pneumatic, and mechanical systems. Problem-solving and analytical skills. Excellent communication and teamwork skills. Benefits: Competitive salary and benefits package. Opportunities for professional development and career growth. Collaborative and innovative work environment. A part of a well-established, yet fast growing business, you’ll have the opportunity to work at the leading edge of technology and develop your career. There are exceptional benefits on offer, as well as professional development opportunities. For more information and a job spec, please apply or contact the team at Synergy.  

We're seeking a talented Mechanical Design Engineer to join our client’s industry leading team in Norwich. As a key member of our engineering team, you'll play a vital role in designing and developing cutting-edge automation solutions. Key Responsibilities: Conceptual Design: Work closely with clients and internal teams to understand project requirements and develop innovative design concepts. 3D Modeling: Utilise advanced 3D CAD software (SolidWorks) to create detailed models of mechanical components and assemblies. Design Analysis: Conduct stress analysis, tolerance analysis, and other engineering calculations to ensure design integrity. Manufacturing Drawings: Generate accurate and detailed engineering drawings for manufacturing and assembly. Collaboration: Work collaboratively with electrical, software, and manufacturing engineers to ensure seamless integration of mechanical components. Problem-Solving: Identify and troubleshoot design issues, proposing effective solutions. Continuous Improvement: Stay up-to-date with the latest industry trends and technologies to drive innovation and efficiency. Requirements: Technical Expertise: Strong understanding of mechanical engineering principles, materials science, and manufacturing processes. Design Skills: Proficiency in 3D CAD software (SolidWorks) and 2D CAD software (AutoCAD). Problem-Solving: A keen eye for detail and the ability to identify and solve complex technical problems. Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with team members and clients. Industry Experience: Experience in the automation industry, preferably in sectors such as automotive, aerospace, or manufacturing. Benefits: Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and collaborative work environment. The chance to work on cutting-edge projects and technologies. A part of a well-established, yet fast growing business, you’ll have the opportunity to work at the leading edge of technology and develop your career. There are exceptional benefits on offer, as well as professional development opportunities. For more information and a job spec, please apply or contact the team at Synergy.