Configuration Analyst

We're seeking a skilled Configuration Analyst to join our client's team on a remote basis. There will be regular office visits, so it is essential that you can travel to Norwich once every 2 weeks. As a Configuration Analyst you will work with a broad range of clients on specialist CRM software. The role offers the opportunity to work on complex systems and drive operational efficiency and increase the positive impact of public sector services. Key Responsibilities: Implement and maintain configuration standards. Analyse, optimise, and maintain system configurations, ensuring compliance with industry standards and best practices. Troubleshoot and resolve complex configuration issues, minimising system downtime and maximising user engagement. Identify opportunities to streamline processes and improve efficiency through automation and configuration optimisation. Work closely with technical teams to implement system changes and ensure seamless integration with organisational processes. Provide technical support and guidance to users, addressing their queries and resolving issues promptly. Requirements: Strong analytical and problem-solving skills. Experience with configuration management tools and processes. Ability to learn new systems quickly. Strong communication and interpersonal skills to interact with technical and non-technical stakeholders. Benefits: Competitive salary of £40,000 - £60,000 per annum. Remote working flexibility with regular office visits. Opportunities for professional development. Ready to take on this challenging role? You will have the opportunity to drive this business in to a new realm of client delivery, with the opportunity to grow and develop your career. Apply now to join our client's dynamic team and make a significant impact on software solutions.  

We’re looking for experienced IT Support professionals, to join our fast-growing client based in Colchester. The role is on site full time. Over the last 2 years the company has doubled in size and continues to grow, due to securing large household names as their clients, both in the UK, and Internationally. Working with the latest in cloud-based technology alongside a supportive and collaborative team, your career will have the opportunity to flourish. Also as a Microsoft partner, funding is provided for Microsoft certifications, as well as many other fantastic benefits.   Key Responsibilities: Offer 1st and 2nd Line technical support via phone, email, or in-person. Set up and configure hardware and software. Manage IT infrastructure, including servers, networks, and security. Collaborate with the helpdesk team to resolve technical issues. Assist in IT project implementation, such as system upgrades and migrations. Conduct system audits and maintain accurate documentation. Ensure compliance with IT security and data protection policies. Desired Skills: Previous Helpdesk/Support experience. Strong understanding of Office 365 and G Suite. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Certifications such as CompTIA A+ or Microsoft are beneficial Join and have a meaningful impact on our clients' growth, and their client’s success. As an IT Support Technician, you'll have the opportunity to leverage your technical expertise to provide exceptional support and drive IT projects forward. If you’re looking to work in a collaborative and supportive environment that fosters professional growth and development, and you're passionate about technology and dedicated to delivering outstanding customer service, we invite you to apply and become a valued member of the team.

You must be able to commute to Ipswich, as you will be required to be on site a few days a week.   Our client is a fast-growing organisation, who are truly committed to becoming a data driven business. They are providing exceptional client experiences and driving sustainable growth across their portfolio. They are seeking a talented Data Analyst to join a dynamic team and play a pivotal role in shaping our data-driven strategy. Your Role: As a Data Analyst, you will be responsible for extracting, processing, and analysing data to uncover valuable insights and drive informed decision-making. You will collaborate with data engineers, data scientists, and business stakeholders to identify patterns, trends, and opportunities that support the business’ strategic objectives. Key Responsibilities: Collect, clean, and prepare data from various sources, ensuring data accuracy and integrity. Utilise SQL to manipulate and query large datasets efficiently. Conduct data analysis to identify trends, patterns, and anomalies. Create interactive dashboards and reports using PowerBI to visualise data effectively. Collaborate with cross-functional teams to drive data-driven decision-making. Ensuring compliance with data privacy and security regulations is high priority. Qualifications and Skills: Bachelor's degree in data science, statistics, a related field, or equivalent experience. Proven experience in data analysis and visualisation. Proficiency in SQL and PowerBI. Strong analytical and problem-solving skills. Cloud and Big Data experience is extremely beneficial. For a full job spec, and more details, click apply or contact Ruben at Synergy.