1st Line Support Engineer

We’re excited to share an IT Support vacancy that would suit someone looking for their first job in IT, either from education, or another career path following some self-learning. The role is Norwich based, on-site, so you must be able to reliably commute daily. This is a 1st Line Support role where you’ll be the go-to person for IT support across a growing organisation with both office-based and remote users. It’s a hands-on role in a friendly, sociable team, offering you exposure to a broad range of technologies and the chance to develop into 2nd and 3rd Line support over time. What You’ll Be Doing Setting up and managing user accounts and access control across various systems Managing hardware, including new builds and fixes (PCs, Macs, printers) Some network management Providing 1st Line support to office-based and remote users Helping on key IT projects such as migrations, implementing automation and business processes What We’re Looking For No previous experience required – just a passion for IT and problem-solving! A friendly, customer-focused approach – you’ll be the first point of contact for IT queries A willingness to learn and develop technical skills An interest in hardware, software, and networking Why Join? Work with a growing company in a close-knit, supportive team A role that will grow with you, offering exposure to exciting IT projects and career development A sociable work environment with regular team events Exceptional staff benefits This is the perfect role if you want to kickstart your IT career in a company that values learning, collaboration, and growth. For more details, contact Ruben Davis at Synergy.  

Are you an experienced Infrastructure Engineer with a strong background in on-premise technologies and cloud solutions? We are recruiting for a forward-thinking organisation looking to strengthen its infrastructure while strategically expanding into cloud environments. This is a hybrid role, 2 days per week on site in Central London. The Role As an Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining robust on-premise infrastructure, with a roadmap to selective cloud adoption. You will be responsible for server builds, automation, containerisation, monitoring, and CI/CD pipelines, ensuring seamless operations and scalability. Key Responsibilities: On-Premise Infrastructure – Install, configure, and maintain production/UAT servers (Windows/Linux). Cloud Expansion – Support cloud provisioning (Azure) while ensuring seamless integration with existing on-prem infrastructure. Automation & CI/CD – Enhance deployment and release processes with CI/CD pipelines (Git, GitLab, GitLab Runner). Containerisation – Manage Docker environments and orchestration (Docker Swarm/Kubernetes). Monitoring & Incident Management – Implement proactive monitoring solutions for critical infrastructure (Node, MongoDB, RabbitMQ, SQL Server). Change & Problem Management – Follow change control procedures, troubleshoot infrastructure issues, and document solutions. Skills & Experience Required: Must-have: Proven experience in Infrastructure Engineering, System Administration, or DevOps. Hands-on experience with server installation, maintenance, and monitoring. Strong expertise in Windows/Linux systems and networking concepts. Knowledge of Git, Node.js, and GitLab Runner. Experience with containerisation (Docker, Docker Swarm/Kubernetes). Nice-to-have: Exposure to Azure provisioning and hybrid cloud environments. Infrastructure-as-Code tools (Terraform / Bicep). Experience with RabbitMQ, MongoDB, Elastic Search, SQL Server. Why Join? This is a unique opportunity to work on a highly stable on-premise infrastructure while shaping the future of cloud adoption within the business. You’ll have the chance to work with modern automation, DevOps, and infrastructure technologies while ensuring reliability and scalability. For more information and a job description please apply or contact Ruben at Synergy.

We are seeking an experienced IT Support Analyst to join our London-based client during an exciting period of technology transformation. This is a dynamic, hands-on role providing critical IT support across multiple locations. Location: London Work Pattern: On-site, five days a week Shifts: Between 7:30 AM – 6:00 PM (rotational shifts) The Role As an IT Support Engineer, you will play a crucial role in ensuring seamless IT operations by troubleshooting technical issues, maintaining systems, and providing support across various platforms. Key responsibilities include: Service Desk & Desktop Support – Managing ticketed queries, resolving software and hardware issues, and supporting business applications. Hardware & Device Management – Deploying and troubleshooting laptops, desktops, and mobile devices. CRM & SharePoint Support – Providing user support for Dynamics CRM, SharePoint, and in-house applications. Technical Environment – Working with Office 365, Windows Server, Active Directory, and Azure. About You To succeed in this role, you will need: Experience working in an IT Service Desk environment, including ticket prioritisation and escalation. Strong working knowledge of Office 365, Windows Server, Active Directory, and Azure. The ability to explain complex IT concepts to non-technical users. Hands-on experience with desktop and laptop hardware support. Experience providing CRM and SharePoint user support. You should be proactive, customer-focused, and adaptable, with the ability to troubleshoot issues effectively and contribute to the long-term resolution of recurring IT challenges. Supporting over 300 employees nationwide, this role requires someone who is confident, resourceful, and willing to take ownership of technical issues. Why Apply? This role offers: Exposure to a diverse and evolving IT environment. Opportunities to enhance your technical expertise. ?The chance to work in a collaborative team that values innovation and efficiency. Career progression opportunities as the company undergoes significant technology advancements. For more information or to apply, please get in touch.  

We’re looking for experienced IT Support professionals, to join our fast-growing client based in Colchester. The role is on site full time. Over the last 2 years the company has doubled in size and continues to grow, due to securing large household names as their clients, both in the UK, and Internationally. Working with the latest in cloud-based technology alongside a supportive and collaborative team, your career will have the opportunity to flourish. Also, as a Microsoft partner, funding is provided for Microsoft certifications, as well as many other fantastic benefits.   Key Responsibilities: Offer 1st and 2nd Line technical support via phone, email, or in-person on Windows and Mac equipment. Set up and configure hardware and software. Manage IT infrastructure, including servers, networks, and security. Collaborate with the helpdesk team to resolve technical issues. Assist in IT project implementation, such as system upgrades and migrations. Conduct system audits and maintain accurate documentation. Ensure compliance with IT security and data protection policies. Desired Skills: Previous Helpdesk/Support experience. Strong understanding of Office 365 and G Suite. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Certifications such as CompTIA A+ or Microsoft are beneficial Join and have a meaningful impact on our clients' growth, and their client’s success. As an IT Support Technician, you'll have the opportunity to leverage your technical expertise to provide exceptional support and drive IT projects forward. If you’re looking to work in a collaborative and supportive environment that fosters professional growth and development, and you're passionate about technology and dedicated to delivering outstanding customer service, we invite you to apply and become a valued member of the team.